CHEELA PLAINS STATION BOOKING TERMS & CONDITIONS

The COVID-19 terms and conditions apply to ALL BOOKINGS made at Cheela Plains Station Stay. Placing a booking with Cheela Plains Station Stay constitutes acceptance of these terms and conditions.

BUSINESS COVID-19 VACCINATION POLICY

As of 29 April 2022, Cheela Plains Station Stay no longer requires guests are up to date with COVID-19 vaccinations. However, in accordance with Cheela Plains Station Stay’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees, and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations.

In the event the Government (Federal or State) impose vaccination requirements, all customers, employees and visitors are required to be or have received a double dose of the COVID-19 vaccine unless a reasonable accommodation is otherwise approved by any relevant authority or Cheela Plains Station Stay. Where a person is not in compliance with this policy, the person will not be granted entry to the premises, event, or service. In such circumstances:

  • for customers, the company’s refund and/or credit policy may apply.
  • for employees, they will be placed on unpaid leave until their
    employment status is determined.

The customer shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not meet a vaccination or testing requirement:

  • prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
  • for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.

COVID-19 BOOKING TERMS & CONDITIONS

Cancellation due to failure to meet vaccination requirements:
In the event the Government (Federal or State) impose vaccination requirements, Cheela Plains Station Stay will not accept a booking for any person that is not double dose vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the premises, event or service and the company’s cancellation policy shall apply.

Cancellation due to government-imposed travel restrictions:
Where the customer cancels due to government-imposed travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

SEASONAL TOURIST PAYMENT INFORMATION
Full payment is required at the time of booking via credit card or direct deposit.

  • We accept major credit cards, including Visa, Mastercard and American Express. Credit, Debit EFTPOS Cards attract a 1% surcharge.
  • Direct Deposit Bank Details
        BSB: 036-034
        Account No.: 516915
        Account Name: Cheela Plains Pastoral Co. P/L

SEASONAL TOURIST CANCELLATION & REFUND POLICY

  • Cancellations for any reason received 14 days or more before scheduled arrival will be refunded in full, less a $25.00 admin fee.
  • Cancellation of booking less than 14 days before scheduled arrival will be considered non-refundable (with the exception of government-imposed travel restrictions or vaccination requirements). This includes a 100% cancellation fee for early departures.

TOUR GROUP ADVANCE BOOKINGS, CANCELLATION & REFUND POLICY

  • 50% deposit required at time of booking. The remaining 50% is due 14 days prior to arrival based on confirmation of numbers.
  • Cancellations for any reason received 14 days or more before scheduled arrival will be refunded in full, less a $25.00 admin fee.
  • Cancellation of booking less than 14 days before scheduled arrival will be considered non-refundable (with the exception of government-imposed travel restrictions or vaccination requirements). This includes a 100% cancellation fee for early departures.

CORPORATE PAYMENT INFORMATION

  • Agreement of payment via Purchase Order or credit card on departure or weekly basis, whichever comes first.
  • For lengthy, bulk bookings the first week’s charges may be required at time of booking and will be requested at the discretion of Cheela Plains Station Stay.

CORPORATE CANCELLATION & REFUND POLICY
With the exception of a booking cancelled or altered due to government-imposed travel restrictions or vaccination requirements.

  • No refund for any cancellations or alterations to bookings less than 24 hours in advance.
  • Cancellations between 24-72 hours in advance are charged at 50%.
  • Minimum of 72 hours required for cancellations or alterations without penalty.

ALL GUESTS STAYING AT CHEELA PLAINS STATION STAY AGREE TO:

  • You agree to ensure that all occupants treat the Property and all fittings with reasonable care and you agree to pay for any damage caused by misuse, neglect or abuse during your occupancy.
  • You agree to ensure that all occupants act in a manner that does not cause any nuisance or disturbance to nearby occupiers.
  • You agree to comply with all applicable laws and with the regulations.
  • You agree to vacate the Property in a reasonably clean condition, including all barbeques and other fittings. You agree to pay any reasonable excess cleaning fees if the Property is not left in a clean condition.
  • You agree to not exceed the maximum number of occupants specified in the Booking Agreement.

KEY POLICY
Guests travelling out and around the station on the 4x4 Self-Drive Safari will require a key that can be collected at reception. To obtain a key guests must agree to a $50 replacement charge if the key is not returned. This penalty will be charged to the credit or debit card supplied at check-in. Alternatively, if a credit or debit card was not supplied a $50 deposit will be required to obtain the key.

Room accommodation keys not returned will also incur a $50 replacement charge. This penalty will be charged to the credit or debit card supplied at check-in. Alternatively, if a credit or debit card was not supplied a $50 deposit will be required to obtain the key.

PET POLICY
Pets are permitted on leads but you agree that they are not allowed to enter accommodation or cleaning fees will apply of $75.00. This does not apply to seeing eye dogs.

GUEST ACCOUNTABILITY
Failure to comply with the terms and conditions outlined in your booking confirmation, which includes but is not exclusive to, damages caused to your accommodation/campground site and its contents, breach of campground guidelines and overstaying will be subject to additional charges. Cheela Plains Station Stay reserves the right to deduct these charges, in addition to accommodation, to the presented credit or debit card supplied at check-in.